Privacy policy
info@delcamposanto.comLast updated: August 26, 2026
Delcamposanto values the protection of your personal information. This Privacy Policy explains what personal information we collect, why we use it, and what rights you have.
The Delcamposanto online store is powered by Shopify, which provides the technical infrastructure that enables us to offer our products and services online.
1. Who is responsible for your personal information?
The data controller responsible for the personal information processed through this online store is:
Delcamposanto
Sint-Lievensplein 20 - 9550 Herzele
België
E-mail: info@delcamposanto.com
Full business details can be found under Legal Information.
2. What personal information do we collect?
Depending on how you use our website, we may collect and process the following information:
- your name and contact details;
- billing and shipping address;
- email address and telephone number;
- information relating to your order and payment;
- information you provide when contacting us by email or through the contact form;
- information you provide for the personalisation of an engraved nameplate;
- technical information such as your IP address, browser, device and information about how you use the website;
- cookie data and similar technologies, depending on your cookie preferences.
Payments are processed through the payment methods provided by Shopify and its payment partners. Delcamposanto does not itself store full payment card details.
3. How do we use your personal information?
We use your personal information only for purposes related to our online store and services.
Fulfilling your order
To process your order, register your payment, ship your mini urn, arrange any requested personalisation and keep you informed about your order.
Customer service and communication
To answer your questions and assist you with any issues relating to an order.
Legal obligations
To comply with applicable legal, administrative, accounting and tax obligations.
Security
To keep our online store secure and to prevent fraud or misuse.
Marketing
Where you have given your consent, we may use your information to send you news or other marketing communications from Delcamposanto. You may withdraw your consent at any time.
Depending on the purpose of the processing, we rely on the performance of a contract, compliance with a legal obligation, your consent or, where applicable, our legitimate interests as the legal basis for processing your personal information.
4. Who may we share your personal information with?
To operate our online store, we may share personal information with service providers that are necessary to fulfil your order and provide our services, including:
- Shopify, the platform on which our online store operates;
- payment service providers;
- shipping and logistics providers;
- service providers involved in the personalisation of an order;
- technical service providers involved in the operation and security of the website.
These parties receive only the information necessary to provide their services.
We may also process or disclose your personal information where necessary to comply with a legal obligation.
5. Shopify
Our online store is hosted by Shopify.
Shopify processes certain personal information in order to provide and improve the online store and related services. Information provided through the online store may therefore be processed by Shopify and by service providers with whom Shopify works.
Shopify may process personal information in countries outside the European Economic Area. Where personal information is transferred outside the EEA, applicable legal safeguards are used to protect that information.
6. Cookies
Delcamposanto uses cookies and similar technologies to ensure that the online store functions correctly.
Some cookies are strictly necessary, for example to remember the contents of your shopping cart, your language selection or your cookie preferences. These cookies do not require prior consent.
For non-essential cookies, such as certain analytics or marketing cookies, your consent will be requested in advance through the website's cookie settings.
You can change your cookie preferences and withdraw previously given consent at any time.
7. How long do we keep your personal information?
We do not retain personal information for longer than necessary for the purpose for which it was collected.
Information required for orders, administration and accounting is retained for as long as necessary to comply with applicable legal obligations.
Other personal information is deleted or anonymised when it is no longer required for the purpose for which it was collected, unless a longer retention period is required or permitted by law.
8. Your rights
Under applicable data protection law, and depending on the circumstances, you may have the right to:
- access your personal information;
- have inaccurate personal information corrected;
- request the deletion of your personal information;
- request the restriction of the processing of your personal information;
- object to certain processing;
- receive or transfer your personal information where the right to data portability applies;
- withdraw previously given consent.
You can exercise these rights by contacting us at info@delcamposanto.com.
Withdrawing your consent does not affect the lawfulness of any processing carried out before the withdrawal of your consent.
9. Security
Delcamposanto and the service providers we work with take appropriate measures to protect personal information against loss, misuse, unauthorised access or unauthorised disclosure.
However, no method of electronic transmission or storage can guarantee absolute security.
10. Links to other websites
Our website may contain links to websites or services operated by third parties. Delcamposanto is not responsible for the privacy practices or content of these external websites.
We recommend reviewing the privacy policy of the relevant website when following an external link.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technical operations or legal obligations.
The most recent version will always be published on this website together with the date on which it was last updated.
12. Questions or complaints
If you have any questions about this Privacy Policy or about how your personal information is processed, please contact:
Delcamposanto
info@delcamposanto.com
If you believe that your personal information has not been processed correctly, you also have the right to lodge a complaint with the Belgian Data Protection Authority.